Leather Lineage offers a 30-Days returns and exchange policy exclusively for customers within the United States. Our refund and return policy is effective for a duration of 30 days from the date of purchase. If it has been more than 30 days since your purchase, we apologize for any inconvenience caused, but we are unable to offer a full refund or exchange for your item.

For a return to be eligible, the item must be unused, with all tags attached, and in the same condition as when you received it. Additionally, it should be in its original packaging.

To proceed with your return, kindly provide a receipt or proof of purchase.

Kindly refrain from returning your purchase directly to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Delayed or Missing Refunds

If you have not yet received your refund, we kindly request you to verify your bank account details.

If you still have not received your refund, we recommend contacting your credit card company, as it may take some time for the refund to be officially posted.

If you have already contacted your credit card company and the refund is still outstanding, we suggest reaching out to your bank, as there may be a processing time before the refund is credited.

Sale items

Please note that refunds are only applicable to items purchased at the regular price, and sale items cannot be refunded or exchanged.

Exchanges

Please be aware that our replacement policy solely applies to defective or damaged products. To initiate the replacement process, customers must notify Leather Lineage within 48 hours of receiving the item and furnish photographic evidence substantiating the defect or damage. If you wish to request a replacement for the same item, kindly reach out to us via email at info@leatherlineage.com.

Custom Made

Please take note that if you place an order for a custom size or custom-made product, we regret to inform you that we do not offer refunds, returns, or exchanges. Once your order is confirmed and processed, our production process commences without delay.

Hence, it is crucial that you provide precise measurements and specifications for your custom order. Any mistakes or inaccuracies in the information you provide may result in an ill-fitting product for which we cannot be held accountable.

We acknowledge that this policy may appear stringent, but it is necessary to ensure that we maintain our commitment to delivering the highest quality products and services to our valued customers. We appreciate your understanding in this matter.

Shipping returns

In order to start the process of returning your product, kindly provide the necessary details via email to the following address: info@leatherlineage.com.

Please be aware that customers are responsible for covering the shipping expenses for returned items, and these costs are non-refundable. If you qualify for a refund, the refund amount will be reduced by the cost of return shipping.

The time it takes for exchanged products to be delivered may vary depending on your location.

For higher-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance when returning the item. Please keep in mind that we cannot guarantee the receipt of your returned item.

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Refund and Returns Policy